Refund policy

Wild-harvested sea moss is wild with minimal processing. It's smelly like everything out of the ocean and a light amount of ocean salt is visible at it dried. The color shade variations happen when sun-drying.  We have a 30-day return policy on sea moss product, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging.

To start a return, you can contact us at hello@seamossmastery.com. Please note that returns will need to be sent to the following address: [1801 Lyons Road, Unit 202, Coconut Creek FL 33063] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@seamossmastery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these scenarios, there is no charge for a return. If the shade of sea moss isn't to your satisfaction or you don't agree with salt on the dark sea moss, the customer will be responsible for shipping item back and will be charged a 10% restocking fee.

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital products. Or if you have used the sea moss product. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@seamossmastery.com.